Date of last update: April 15, 2023

Current version: 1.0

1) AidePros WeChat Official Accounts Platform;

2) AidePros’s downloadable mobile application (the “App”).

We collect and use the following information to operate and improve our services:

1.1 Account information

When signing-up to the Service and creating an account, we collect a username of your choice, phone number, e-mail address (optional) for log-in and notifications, and optionally your real name, avatar, identification documentation (for alcohol orders) as well as a password that you will choose and use for your account. If you use the Services by logging in through a third-party login/account registration service, we also receive personal information about you as provided by such third-party service, as determined by such third party's policies and your preferences. You may choose to provide optional information such as your birthday and gender.

When confirming an order with AidePros, we require that you provide payment information, such as credit card number, expiry date, PIN, and account name. This data is collected and managed by Apple Pay, Paypal, AliPay, WeChat Pay, Visa/Master card, and Interac online.

We collect information sent by your web browser, such as IP addresses and the type of browser, in order to monitor our servers for security purposes, fix bugs and outages, and otherwise improve the Sites, App and Services. We collect data about how you interact with the Sites, App and Services; this includes data such as, access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, type of device and third-party sites or services used before interacting with our Services.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. We may use the terms "cookies" to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed.

The App will require you to allow some permissions of device system to continue to use our Services, such as location, storage, notification, camera, album, and microphone. You can change your settings on your own device and control access to your personal information.

When you place an order through our platform, we collect information related to that order. This may include information such as items and service purchased, service address, date and time of order, total amount of payment, special instructions, and allergies.

When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system or browser, we may also collect the precise location of your device when the App is used, either in the foreground or background of your device.

AidePros allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us an access to your mobile device address book. You can then direct us to send referral emails, SMS messages, or other communications to contacts you select in your address book.

We may use personal information to let you know about our products and services that we believe will be of interest to you and, if you have consented, about products and services of third parties. We may contact you by email or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with respect to you. To protect privacy rights and to ensure you have control over how we manage marketing with you:

1.9.1 We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.

1.9.2 At any time you can update or correct your personal profile within your account, or change your preferences for the way in which you would like us to communicate with you, including how you receive details of latest offers or promotions from us.

1.9.3 You can ask us to stop sending email marketing by following the "unsubscribe" link you will find on all the email marketing messages we send you.

1.9.4 You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained below. If our marketing activities are based upon your consent, you may withdraw this consent at any time.

We encourage you to be careful in what personal information or data is shared on these services. AidePros employees and contractors may have access to stored data, except for your payment information, depending on their role and duties within AidePros. Private information is only be accessed by AidePros employees and contractors for the purposes of providing customer support or as otherwise required by law.

AidePros makes use of various third parties to provide parts of the services offered. This includes vendors that provide the physical infrastructure upon which our software runs. We also use third party tools for things like customer support, payment processing, and performance monitoring. In this context, some of your information or data may be transmitted to these third parties for storage or processing. For third-party services which are not integral to our services, you have the right to consent to the sharing of your information. You will be presented with this choice when using our Services.

AidePros works with certain third-party business partners through affiliate marketing programs. This means that with respect to (some of your) interactions on the Sites, App or Services, such as clicking on links to third-party websites, clicking on advertising links, or purchasing an item, AidePros may earn commissions from its business partners, however we will not share any details of you other than your contact details which we will share in case any issues with your Order.

We also disclose information, including personal information we collect from or about you, to our trusted service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Sites, App, or the Services; (2) aid in their understanding of how users are using our Sites, App or Services; (3) for the purpose of direct marketing (see above under section entitled “Direct Marketing”) for more details). Such service providers and subcontractors provide us with IT and system administration services, data backup, security, and storage services, data analysis, and help us serve advertisements and provide other marketing services.

Your personal information may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition (including in cases of liquidation) in such case, your personal information shall continue being subject to the provisions of this Privacy Policy.

We may share your personal information with third parties: (i) if we believe in good faith that disclosure is appropriate to protect our or a third party's rights, property, or safety (including the enforcement of the Terms of Service and this Privacy Policy ); (ii) when required by law, regulation subpoena, court order or other law enforcement related issues, agencies and/or authorities; or (iii) as is necessary to comply with any legal and/or regulatory obligation.

You have several rights regarding the treatment of your information: to request a copy of your information, to correct or object to our use of your information, or to request the deletion or restriction of your information. These rights may be limited in the case where it would divulge another user's information, or where we are legally required to keep records. To make requests regarding your information or data, please contact us as per section below entitled “Contact Us”.

You have a right to know what personal information we collect about you and, in some cases, to have such personal information communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not in certain limited cases be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.

If the processing is based on your consent or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the personal information you provided to us in a structured, commonly-used, and machine-readable format.

Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete, or outdated personal information.

You can ask us to limit the processing of your personal information if either: (i) you have contested its accuracy and wish us to limit processing until this is verified; (ii) the processing is unlawful, but you do not wish us to erase the personal information; or (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim;. We may continue to use your personal information after a restriction request under certain circumstances.

You can change your mind at any time about your election to receive marketing communications from us and/or having your personal information processed for direct marketing purposes. For the APP, in the "Notification Management", deselect "SMS notifications" or "Email notifications".

You may withdraw your consent in connection with any processing of your personal information based on a previously granted consent. This will not affect the lawfulness of any processing prior to such withdrawal.

AidePros is a global business. We may transfer the personal information we collect about you to recipients, and your personal information may be stored and processed, in countries other than the country in which the information was originally collected, including the United States and elsewhere that may have less stringent data protection laws than the country in which you initially provided the information. When we transfer your information to countries other than the country in which the information was originally collected, we will protect your information as described in this Privacy Policy or as otherwise disclosed to you at the time the data is collected and will comply with all applicable data protection laws in making such transfers.

AidePros may periodically make changes to this Privacy Policy. We will notify you of any significant changes via an e-mail to the address associated with your account.

If you have any questions or concerns about this Privacy Policy or how your data is used, or if you wish to exercise any of your legal rights as set out herein, please contact us at service@AidePros.com.

We have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to personal information appropriate to the nature of such data. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any information to us. Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us per section below entitled “Contact Us”.

As part of the Services, we may send you e-mail or other messages or a newsletter about us or our Services. You may also elect to receive notifications from us regarding sales and coupons. You may remove your personal information from our mailing list and stop receiving future communication from us by following the UNSUBSCRIBE link located at the bottom of each communication or by emailing us at service@AidePros.com You will also be given the opportunity to unsubscribe from commercial messages in any such email or other message we send as well as through your account settings. Please note that we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions on these Services. Should you not wish to receive such communications, you may cancel your account.

Subject to applicable law, we retain personal information as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor's retention policy. Your data will be retained for as long as you have a registered account. In some circumstances, we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether those purposes can be achieved through other means, as well as applicable legal requirements.

AidePros does not knowingly collect personal information from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled without parental permission, please advise us immediately.